Warranty Policy & Care Instructions

Intasink Warranty Policy 1 January 2017

Warranty Conditions
Our warranty is only concerned with product defects that are caused by our manufacturers’ inadvertent use of the incorrect materials or damage from the manufacturing process not detected by quality control measures.
The warranty period starts from the date purchased except in situations where the product is used in display homes or units where an extension may be granted until the time of sale
Our warranty expressly does not cover damage caused by incorrect handling and application of the products on site, in particular –
* Excess exposure to the elements and incorrect storage before use
* Subjecting the products to water pressure and temperature outside the products design specifications
* Undue torsion or loading due to incorrect installation and misuse
* Any work carried out on our products by unqualified tradesmen or service agents not authorized by Intasink
* Intasink products that are used in any type of Commercial Application
* Defects to products caused by sealants or adhesives used in the installation of those products
* Any products that are installed in any way that deviates from the manufacturers’ instructions
* Any product that are installed in any way that deviates from state or national standards and regulations
* Any product in the Intasink sewer range not connected with approved fittings and fixtures
* Any sewer product damaged by Cleaning, Bleaches and or Deodorants
* Any Tap ware or Shower product in the range that arises from non-maintenance cleaning of Aerators or showerhead nozzles
* Any Tap ware subjected to installation without proper flow regulators and Vegie Mixers or Hand showers installed without regulated check valves
* Any products subjected to non-potable water
* Any products damaged from blockages caused by failure to apply flushing before fit off during installation
* Any products subjected to fair ware and tare such as cleaning scratches or worn seals through use
*Any products serviced or repaired without Intasink’s written consent or the use of non-approved replacement parts
*Tap ware to which water filters etc have been added to the water outlet
* Any products where purchase cannot be proved

Warranty Claims

Claims can be posted, faxed or emailed to Intasink and must include your contact details.
Please include the tax invoice issued with the goods along with sale documents.
Uninstalled product in good order and condition can only be returned where originally purchased and ownership is not transferable.

For products deemed faulty by manufacturers standards please contact Intasink to arrange return.
The contact details for Intasink are:

Intasink
16 King Edward Rd
Osborne Pak WA 6017
Phone: 1300 858 408 during business hours.
Fax: 1300 559 737
Email: sales@intasink.com.au

Please Note The Following

Intasink reserves the right to make changes to its Products at any time.  Where Intasink, or their agent, travelled to inspect a warranty claim in good faith and the product has no manufacturers defect, a service fee may be charged
Intasink takes no responsibility to repair, replace or compensate for loss or damage to fixtures or fittings caused by product malfunction.
Liability for fixtures and fittings is also denied, if clear and unrestricted access, is not provided by the claimant to products requiring warranty service or repairs.
Warranty Conditions will be met by Intasink, if Installers and or customers, inspect goods received BEFORE INSTALLATION.
Incorrect product or any loss or damage in transit must be reported immediately upon receipt of goods.

Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty Periods

While all Intasink products are manufactured to the highest standard, in addition to the guarantees provided under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 Cth) (ACL), we offer varying extended warranty periods (please refer to the table below) from the date of purchase or handover that our Products are free from all defects in materials and workmanship, subject to the terms and conditions that follow, for additional piece of mind.  We are committed to providing quality products with reliable technical support and excellent customer service.

For all After Sales & Service enquiries please contact Intasink on 1300 858 408.

Warranty Notes

Stainless Steel Sinks
25 Year Warranty – 25 Year Replacement product or parts and labour

Stainless Steel Sinks – Accessories & Spare Parts
1 Year Warranty – 1 Year Replacement product or parts

Stainless Steel Laundry Troughs
25 Year Warranty – 25 Year Replacement product or parts and labour

Stainless Steel Laundry Troughs – Accessories & Spare Parts
1 Year Warranty – 1 Year Replacement product or parts

Cabinets for Sinks or Laundry Troughs
1 Year Warranty – 1 Year Replacement product or parts

Luisigranit Sinks
20 Year Warranty – 20 Year replacement product or parts and labour

See here for more information

Luisigranit Sinks – Accessories & Spare Parts
1 Year Warranty – 1 Year Replacement product or parts

Fireclay / Vitreous China Sinks
5 Year Structural Warranty – 5 Year Replacement product or parts and labour
The warranty does not cover chipping of the Product

Ceramic Disc Mixer Taps
Domestic use only – No Warranty where used in a Commercial application 5 Year Warranty 5 Year Replacement product
or parts and labour

Jumper Valve Taps
Domestic use only – No Warranty where used in a Commercial application 1 Year Warranty 1 Year Replacement product or parts
Aquila Water Filtration Units

*Excludes damage to ceramic disc cartridges from pieces of copper tube, plastic tube, sand, dirt or thread tape etc

Product Care & Maintenance

The material used in our Products, have been carefully chosen to comply with Australian Standards and Water Efficiency Labeling Standards (WELS) requirements. Treated with care, the Products will ensure many years of satisfactory service.  In order to preserve appearance with minimum effort, we offer the following advice.  These recommendations are intended to assist you our customer.  They are based on our experience and judgment but must not be regarded as amounting to a legal warranty or liability on our part.

Stainless Steel Sinks and Laundry Troughs
Do not use your sink as a chopping board as it will scratch and mark the sink surface.  Avoid the use of plastic washing up bowls.  Avoid dropping sharp objects into the sink from heights as this will damage the surface.

Cleaning Instructions for Stainless Steel Sinks
Routine cleaning with soap, mild detergent or ammonia solutions in warm water, followed by a fresh water rinse is usually adequate for normal soiling.  Repeated applications and the occasional use of a nylon scouring pad will often remove heavier soiling.

For heavier soiling, light staining apply the mildest household abrasive cleaner or paste made from bicarbonate of soda.  Wearing gloves use a soft cloth, fine nylon scouring pad or soft bristle brush; rub the surface as softly as possible, using long even strokes in the direction of the polished finish. Avoid using a circular motion. Rinse well and wash as per routine cleaning.

Vitreous China Sinks
Use a mild household detergent or warm soapy water and clean with a soft cloth.

Luisigranit Sinks
Do not use your sink as a chopping board as it will scratch and mark the sink surface.  Avoid the use of plastic washing up bowls.  Avoid dropping sharp objects into the sink from heights as this will damage the surface.  Hot dishes over 280C/536F should not be placed on the sink.

Cleaning Instructions for Luisiganit Sinkware
A damp cloth or sponge with a solution of dish washing liquid will remove everyday stains from the sink.
More stubborn stains can be removed by using a mild abrasive cleaner on a damp cloth or nylon scouring pad.
If stains become ingrained in the bowls, an overnight soak using diluted biological washing powder will remove these easily.
We do not recommend the use of strong chemical e.g. White Spirit, Turpentine, Petrol etc as these abrasive solvents may affect the surface of the sink.
Gradual build up of lime scale on the sink surface (which can cause staining) can be easily removed with vinegar or lemon juice; simply apply and rinse away with water after a few minutes.

Tapware & Accessories
Never use harsh detergents or abrasive cleaners, as these will scratch the surface.
Where your tapware/accessories remain dry in use, a soft cloth can be used to remove surface dust.  Alternatively, a wipe over with warm soapy water is all that is required to maintain the finish in perfect condition for a lifetime of use.
Use of wax based furniture cream should be avoided as these can result in a buildup of deposits, which could detract from the appearance.
Do not use undue pressure and wipe in one direction only.

Tapware Aerator Cleaning
The cleaning of the aerator insert must be performed regularly.  The frequency depends on the water quality and water borne debris in your area as it is the home owner’s responsibility to keep the aerator clean.  We suggest this be performed at a minimum of 6 month intervals.
The following is a simple instruction on how to do that.

a) Carefully remove aerator housing (1) from the outlet body
b) Remove seal (3) & aerator insert (2) form the housing. Check that the interior
of the aerator housing is clean. Deposits can be removed by rinsing in water or by
washing in a vinegar solution.
c) Rinse the aerator insert (2) in water or wash in a vinegar solution and remove deposits         

from the mesh taking care not to damage this component.
d) If required, obtain and fit a new The Sink Warehouse aerator insert of the correct WELS
star rating (2) into the aerator housing (1) followed by the seal (3), then screw the
assembly into the outlet body (4) and tighten securely (to prevent removal by hand).
Also refer to installation instructions supplied with the product.

Plastic Accessories
General Cleaning

Never use harsh detergents or abrasive cleaners, as these will scratch the surface.
Where your accessories remain dry in use, a soft duster can be used to remove surface dust.  Alternatively, wipe over with a clean, soft cloth dampened with a mild household detergent and water solution. Use of wax based furniture cream should be avoided as these can result in a buildup of deposits, which could detract from the appearance. Use of abrasive-based compounds should be avoided as these will scratch the surface.